We architect 


human experiencesTM

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Let’s Get Started

What is Human Experience?

You’re probably familiar with the terms “customer experience” and “employee experience.” While these are critical components to delivering superior experiences, they’re no longer enough.

To truly stand out, an organization must consider every type of person who interacts with the business. This includes customers and employees, but also partners, vendors, suppliers, etc. We help our clients win by improving experiences for every audience, across every touchpoint. But we don’t stop there. We also ensure these interactions are anticipatory, contextual, personalized and frictionless.

You know, human-like.

Our Services

Experience Strategy

A vision & plan for better experiences

  • Research
  • Current State Assessment
  • Segmentation & Personas
  • User Journey Mapping
  • CX/EX Strategy & Vision
  • Short & Long Term Recommendations
  • Enterprise Training
  • Change Management

Experience Design

Digital products, services & improved ways of working

  • Prototype
  • User Experience (UX)
  • User Interface (UI)
  • Interaction Design (IXD)
  • Design & Pattern Libraries
  • Website & Apps
  • Chatbot & Voice
  • Business Process
  • Org Design

Experience Management

Frameworks to capture &
act upon evolving human needs

  • XM Platform Advisory & Integration
  • X&O Data Collection
  • Data Strategy
  • Data Analysis
  • Data Visualization
  • Improvement Implementation
  • XM Governance

We created an organization that fundamentally transforms these interactions from the inside.

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914  704  4111