Aspen One

Driving Loyalty and Revenue with Agentic AI

Overview

Aspen was launching a new loyalty program and wanted a smarter way to identify moments that could drive enrollment, cross-sell, upsell, and repeat visits across Aspen Snowmass, Limelight Hotels and The Aspen Collection.

Solution

Fabric developed an agentic experience that recognized when customers had a positive interaction and used that moment to recommend an upsell or cross-sell action.

That could mean inviting them to join the loyalty program, suggesting an add-on service, or prompting them to book their next stay.

The result was a more timely and personalized way to turn positive experiences into deeper engagement, stronger loyalty, and new revenue opportunities.

What our clients think
“Fabric helped us unlock entirely new paths to revenue and accelerate our loyalty program.”
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